The Cedarwell Care Promise - Terms
Every Cedarwell company works to one care promise, and this page explains what that means for you in plain English. The promise covers the way we enter your home, the way we work inside it, and the way we leave it. It also covers our workmanship for a full 365 days from the date of service. If something we did falls short within that year, we’ll come back and make it right. This is a good-faith commitment, not a legal document, and we’ve written it that way on purpose.
What’s Covered
- Workmanship for 365 days. If a repair or installation we performed fails because of our work, we’ll return and correct it within the one-year window.
- Honest pricing before work starts. You receive a written price before any work begins. No surprises after the fact, no invoice that looks different from what we quoted.
- On-time service. We show up when we say we will. If we’re running late, we let you know before you’re left waiting and wondering.
- Make-it-right resolution. If something about our work or our conduct in your home doesn’t meet the promise, we want to hear about it and we’ll work with you on a fair fix.
How to Make a Claim
Start by contacting the Cedarwell company you hired. A quick phone call or message to that local office is the fastest route, because the people who did the work are the people who can best understand what went wrong. Describe the issue clearly: what happened, when it happened, and what you’re seeing now. Do this within the 365-day window so we can address it while the details are still fresh for everyone.
From there, the Cedarwell family coordinates a resolution with that local brand. Your local company knows your home and the specifics of the job, so they’ll take the lead. The family network behind them provides oversight to make sure the promise is honored consistently. You won’t be handed off to a call center or asked to re-explain the situation three times. One conversation with the company you hired is where it begins, and we’ll move things forward from there.
Conditions
The Cedarwell Care Promise assumes a few reasonable things. First, we ask for proof of service: a receipt, a work order, or a simple record in our system is enough. Second, reasonable access to the affected area so we can inspect and correct the issue. Third, normal use of whatever we installed or repaired. If a door was forced, a drain was misused, or a fixture was altered after we left, that falls outside the promise. The guarantee protects our work, not accidents, modifications, or wear and tear from unusual conditions. If you’re unsure whether something is covered, call and ask. We’ll talk it through honestly.
Terms may vary slightly by brand and local regulations.